Switching Power and Broadband Providers in NZ

Switching power or broadband providers in New Zealand is usually more straightforward than people expect -- in most cases you don't need to contact your old provider yourself, and your actual supply isn't interrupted.

Switching power

Once you sign up with a new retailer, they handle the switch for you -- they arrange the changeover directly with your old provider on the same physical lines network, so your power itself doesn't stop. Your old retailer sends a final bill, or a refund if you're in credit. Switching typically takes 3 to 4 days, according to the Electricity Authority.

Powerswitch is a free, independent comparison service -- it's worth comparing plans there before you commit to a retailer.

Switching broadband

Broadband works differently: if you're moving to a new address, you need to arrange a connection there yourself rather than your existing plan following you automatically, even with the same provider. Chorus's address-level fibre availability checker shows what's actually available at a specific address, since coverage varies street to street -- worth checking before you compare plans.

A new fibre install can need a technician visit, so arrange it as early as you can once you know your move date. Installation timeframes vary by provider, connection type, and address, and can take longer than expected if extra work is needed at the property.

Don't cancel your old connection until the new one is actually confirmed -- a short overlap costs little, while a gap with no internet is a genuinely bigger hassle to fix after the fact.

Before you switch or sign up

1. Check your current plan for an early termination fee. Fees vary by provider and contract length, so check the actual figure in your current agreement rather than assuming a standard amount.
2. Check what is already connected and available at the new address, rather than assuming it matches your old one.
3. Confirm with your current provider exactly when your old service will end, and don't schedule that cancellation until the new connection is live.
4. Don't assume your current provider is still the cheapest -- pricing and sign-up deals change often, so it's worth comparing even if you're happy with your service.

This guide is general information, not a quote -- check current plans, fees, and install timeframes directly with providers before switching.